SMS Privacy Policy

Scope

This SMS Privacy Policy explains how ReliefGeek handles mobile phone information when a person requests text messages concerning a tax-help inquiry. It supplements the ReliefGeek Privacy Policy and applies specifically to SMS and MMS communications.

Information We Collect

When you opt in, ReliefGeek may collect your mobile phone number, your SMS opt-in selection, the date and time of consent, the disclosure shown when you consented, and messages exchanged with us.

How We Use SMS Information

ReliefGeek uses this information only to send and manage text messages about the tax-help inquiry you submitted, respond to your questions, honor opt-out requests, and maintain compliance records.

No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

ReliefGeek does not sell, rent, share, transfer, or disclose mobile phone numbers, SMS opt-in data, or text messaging consent to third parties or affiliates. This prohibition applies to all SMS opt-in data and consent records without exception.

Your Choice and Consent

SMS consent is optional and is not a condition of purchasing goods or services. Choosing not to receive text messages does not prevent you from accessing ReliefGeek's educational content.

Message Frequency and Charges

Message frequency varies based on your inquiry and conversation. Message and data rates may apply according to your wireless plan.

Opting Out and Getting Help

Reply STOP to any ReliefGeek message to opt out. Reply HELP for help. After opting out, you may receive one final message confirming that your request was processed.

Data Security and Retention

ReliefGeek uses reasonable administrative and technical safeguards to protect SMS records. We retain these records only as long as needed to manage communications, document consent and opt-out requests, satisfy legal obligations, and resolve disputes.

Policy Updates

Material changes will be posted on this page with a revised effective date. Changes will not authorize sharing of mobile information, SMS opt-in data, or text messaging consent.

Contact ReliefGeek

For privacy questions, email privacy@reliefgeek.com. For messaging assistance, visit ReliefGeek support or reply HELP to a ReliefGeek text message.